Abstract: To answer the question of whether the knowledge work’s routinization affects on productivity, the relationships between the input elements of routinization, the conversion element of routinization and productivity was proposed. Taking KIBS(knowledge-intensive business service) as the study objects, the empirical analysis on their relationships was done by using PA-LV (path analysis with latent variables). In the end of this paper the test conclusion was given, and its management significance was pointed out.

摘要： 针对知识工作程序化是否影响生产率的问题，本文以知识密集型服务(KIBS)工作为研究对象，提出基于“程序化输入要素——程序化输入要素——服务生产率”的研究思路予以解答。利用结构方程模型（SEM）中的PA-LV潜变量路径分析方法对“程序化输入要素”、“程序化转化要素”和“服务生产率”之间的影响关系进行实证分析，得出检验结论，指明其管理学的重要意义。

关键词: 知识工作, 知识密集型服务, 服务生产率, 程序化, knowledge work, KIBS, service productivity, routinization